Frequently Asked Questions


    How do I know if Medsonic received my order?

    After you have placed your order you will see an online order confirmation. This confirms that your order has been received. In addition, you will receive an order confirmation email from Medsonic with your order summary and confirmation number.

    When will my order ship?

    Most orders placed Monday-Friday by 2pm EST, are shipped that same business day. Medsonic does not ship or process orders on Saturday or Sunday or on National US Holidays. Orders received over the weekend or on National Holidays will be shipped promptly on the next business day. Exceptions include: Drop ship items, which are shipped directly from the manufacturer; Items on back order will ship as soon as the item becomes available. Delivery dates will vary based on shipping method chosen and delivery location.

    What is your back order policy?

    If an out-of-stock item is back ordered, the item will be shipped immediately upon receipt from our supplier.

    Can I cancel my order?

    Orders are instantly transmitted to the warehouse for shipment and are therefore difficult to cancel after they are placed. Please contact our customer service department for specific order questions.

    Is your site secure?

    We understand that you may have concerns about using your credit card to make online purchases. At Medsonic.com, we secure your information with a digital certificate from Verisign, Inc., a leading provider of Internet trust services. When you enter a secure portion of the website (any page that shows your account information), you will see a closed lock or a solid key at the bottom of your browser. If you click on this, a popup window displays our website security information. This certificate is a guarantee that your account information is being transmitted in a Secure Socket Layer (SSL), the industry standard 128-bit encryption technology security protocol. All of your account and order information is encrypted using this secure server for maximum security.