The following shipping options are available: USPS, UPS Ground Delivery, UPS Next Day Delivery, UPS 2nd Day Air Delivery, FEDEX Next Day Air Delivery. Medsonic does not offer Saturday delivery.
Click here for Return Instructions Please call Customer Service at 954-491-8601. A Customer Service Representative will provide you with a Return Authorization number and further instructions.
We can not accept returns for special order products, custom products, products used for drinking or eating, hygiene and toileting products, footwear, socks, stockings and foot orthotics. Books and videos also can not be returned. Certain hazardous products also have restrictions or can not be returned. Please contact customer service f0or specific product return questions.
If you receive a damaged shipment call the carrier and report it. Depending on the value of the product(s) they may come and do an inspection. The shipping carrier will provide a reference claim number. Once you obtain this reference claim number contact Medsonic customer service and we will take care of your issue from there. Damaged shipments must be reported within 5 days of receipt.
We make every attempt to accurately pack and ship your order. Should you receive incorrect, damaged or defective merchandise, please contact customer service for assistance. Short shipments must be reported within 5 days of receipt.
We apply the applicable US Sales Tax to orders shipped to AZ, IA, MA, MI, NJ, PA, SC, SD, WA, and WI. If you are a tax exempt organization shipping to one of these states, please supply us with a copy of your tax exempt certificate. If you are based in another US state, you are responsible for submitting applicable use taxes directly to your state. If you have a question about Sales Tax please contact your State Department of Revenue.
We accept Purchase Orders, Visa, MasterCard, Discover and American Express. Checks and money orders are also accepted.Overdue accounts are subject to a late payment fee of 2% per month, resulting in an annual rate of 24%.
A $25.00 fee will be charged for all returned checks.
Copies of your invoices are available online: paperless customer invoices. You can also call customer service and provide your order or invoice number and we would be happy to provide you a copy of your invoice. Note: for credit card orders, we will be happy to fax you a copy of the order as invoices are not created for credit card orders.
Yes. Though not required, purchase orders are accepted.
Your credit card will be billed when your order is shipped. Your charges should appear on your next credit card statement.
Yes. Please call customer service to see if you're eligible to have your item paid for by your insurance company or Medicare
We do have some suggested HCPCS code suggestions based on publicly available information as a convenience to our customers. We do not make claims,promises or guarantees as to the availability of reimbursement for any Medsonic or distributed product. It is within the sole discretion of the customer to determine the appropriate billing code for a product, as well as, whether the use of a product complies with medical necessity and other documentation requirements of the payor. Medsonic accepts no responsibility whatsoever in this regard.
Discounts and promotions apply only to in-stock items and are valid on purchases made through Medsonic.com only. No Special Orders will be accepted with a discount or promotion. Discounts apply to list price only and are not applied to any other specialized customer pricing.Promotional offers cannot be combined or used in conjunction with other promotional offers. Discounts do not apply to prior purchases.