Return policy

    Shipping & Returns Questions

    What are my shipping options?

    The following shipping options are available: USPS, UPS Ground Delivery, UPS Next Day Delivery, UPS 2nd Day Air Delivery, FEDEX Next Day Air Delivery. Medsonic does not offer Saturday delivery.

    How do I return an item?

    Click here for Return Instructions Please call Customer Service at 954-491-8601. A Customer Service Representative will provide you with a Return Authorization number and further instructions.

    Are there items that cannot be returned?

    We can not accept returns for special order products, custom products, products used for drinking or eating, hygiene and toileting products, footwear, socks, stockings and foot orthotics. Books and videos also can not be returned. Certain hazardous products also have restrictions or can not be returned. Please contact customer service f0or specific product return questions.

    What do I do if I receive a damaged shipment?

    If you receive a damaged shipment call the carrier and report it. Depending on the value of the product(s) they may come and do an inspection. The shipping carrier will provide a reference claim number. Once you obtain this reference claim number contact Medsonic customer service and we will take care of your issue from there. Damaged shipments must be reported within 5 days of receipt.

    What if I open my package and find items missing or defective?

    We make every attempt to accurately pack and ship your order. Should you receive incorrect, damaged or defective merchandise, please contact customer service for assistance. Short shipments must be reported within 5 days of receipt.

    Payment & Billing Questions:

    Will I be charged Sales Tax?

    We apply the applicable US Sales Tax to orders shipped to AZ, IA, MA, MI, NJ, PA, SC, SD, WA, and WI. If you are a tax exempt organization shipping to one of these states, please supply us with a copy of your tax exempt certificate. If you are based in another US state, you are responsible for submitting applicable use taxes directly to your state. If you have a question about Sales Tax please contact your State Department of Revenue.

    What are my payment choices?

    We accept Purchase Orders, Visa, MasterCard, Discover and American Express. Checks and money orders are also accepted.Overdue accounts are subject to a late payment fee of 2% per month, resulting in an annual rate of 24%.

    What about returned checks?

    A $25.00 fee will be charged for all returned checks.

    I need a copy of my invoice. How do I get one?

    Copies of your invoices are available online: paperless customer invoices. You can also call customer service and provide your order or invoice number and we would be happy to provide you a copy of your invoice. Note: for credit card orders, we will be happy to fax you a copy of the order as invoices are not created for credit card orders.

    Do you accept purchase orders?

    Yes. Though not required, purchase orders are accepted.

    When will my credit card be billed?

    Your credit card will be billed when your order is shipped. Your charges should appear on your next credit card statement.

    Are you involved in third party billing?

    Yes. Please call customer service to see if you're eligible to have your item paid for by your insurance company or Medicare

    Do you provide reimbursement codes (HCPCS Codes)?

    We do have some suggested HCPCS code suggestions based on publicly available information as a convenience to our customers. We do not make claims,promises or guarantees as to the availability of reimbursement for any Medsonic or distributed product. It is within the sole discretion of the customer to determine the appropriate billing code for a product, as well as, whether the use of a product complies with medical necessity and other documentation requirements of the payor. Medsonic accepts no responsibility whatsoever in this regard.

    Coupon and Special Offer Questions:

    Are there any website discount or coupon code restrictions?

    Discounts and promotions apply only to in-stock items and are valid on purchases made through only. No Special Orders will be accepted with a discount or promotion. Discounts apply to list price only and are not applied to any other specialized customer pricing.Promotional offers cannot be combined or used in conjunction with other promotional offers. Discounts do not apply to prior purchases.